Refund policy

We accept returns or exchanges only if you contact us within 7 days after receiving your order, under the conditions described below.

1. Eligibility for Returns or Exchanges

We accept returns or exchanges in the following cases:

  • You received the wrong item.

  • The product is defective, damaged, or contaminated (including damage during shipping).

In such cases, we will cover the return shipping cost.
Once the returned item is confirmed, we will send a replacement product or issue a refund.

2. Returns Due to Customer Preference

Due to the nature of our products, we do not accept returns or exchanges for reasons of customer preference, such as taste, color, or image differences.
Thank you for your understanding.

3. How to Request a Return

If you wish to return a product, please contact us within 7 days of receipt at the email address below:
📩 info@gorigari-teaproduct.com

Return Address:
GARIGORI LLC
48-1 Hasshakuji, Takao, Minamiyamashiro Village,
Sōraku-gun, Kyoto 619-1422, Japan

Once your return request is accepted, we will provide detailed instructions and a return shipping label if applicable.
Please note that items returned without prior authorization will not be accepted.

4. Refunds

After receiving and inspecting the returned item, we will notify you whether your refund has been approved.
If approved, a refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@gorigari-teaproduct.com.

5. EU 14-Day Cooling-Off Period

For orders shipped to the European Union (EU), you have the legal right to cancel or return your order within 14 days without providing any reason.
Returned items must be in the same condition as received — unused, unworn, with tags attached, and in the original packaging. Proof of purchase is required.

6. Non-Returnable Items

We cannot accept returns for the following types of items:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized items

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

7. Contact

For any questions regarding returns, exchanges, or refunds, please contact us at:
📩 info@gorigari-teaproduct.com